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Remote Usability Testing Topics

20 Questions Answered about Unmoderated Usability Testing

Jeff Sauro • February 29, 2012

After the successful webinar on Best Practices for Remote Usability Testing, we received many questions about how I performed the analysis: sample size questions, time on task and other logistic issues are covered.[Read More]

Five challenges and pain points facing UX professionals today

Jeff Sauro • February 14, 2012

There are more than five challenges facing UX professionals today, but here are five that tend to cross projects and products: Time, Costs, Tools & Techniques, Finding Representative Users and Deliverables. [Read More]

Comparison of Usability Testing Methods

Jeff Sauro • January 17, 2012

There are advantages and disadvantages to the different usability testing methods: lab-based, remote moderated and remote unmoderated. A combination of methods provides a more comprehensive picture of the user experience but is not always possible. Consider these nine factors when deciding on a method.[Read More]

The Right Tool for the User Research Method

Jeff Sauro • November 8, 2011

There are many great methods for gathering insights from users and many more software tools. Here are the tools and services I use when conducting user research.[Read More]

5 Benefits of Remote Usability Testing

Jeff Sauro • September 20, 2011

It's not easy finding and scheduling users to participate in a usability test. It gets a lot easier to observe even difficult to find users when the commitment is just a few minutes in front of their computer.[Read More]

Can we trust data from professional usability test-takers?

Jeff Sauro • February 9, 2010

In a comparative test, satisfaction scores and completion rates from professional usability test-takers were nearly identical to lab-based users. However, time on task data differed significantly and showed much higher variability. For testing websites intended for a general audience the use of professional testers appears to provide mostly reliable data quickly and for a fraction of the price.[Read More]

Is there a difference in usability data from remote unmoderated tests and lab-based tests?

Jeff Sauro • December 8, 2009

Is it possible to get the same data from lab-based tests by having users test themselves? Unmoderated testing appears to provide a cost effective alternative for gathering a lot more usability data with considerably less effort. Additional time is required to filter invalid data such as unrealistically short task times.[Read More]