Measuring Usability Homepage
Quantitative Usability, Statistics & Six Sigma by Jeff Sauro

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The Risks of Discounted Qualitative Studies: ( 12 )
Response to NielsenThe discerning usability analyst should employ a mix of both qualitative and quantitative methods when discovering usability problems. The risks of relying heavily on a qualitative approach can lead to a severe misdiagnosis especially when usability problems are difficult to detect

Current Usability Solutions are Unpredictable ( 4 )
Many popular usability testing techniques are the right method to gather user data, however, their results alone will only scratch the surface of the true state of usability. Often their results can be misleading.

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