Features & Benefits
Product Level and Summary Details for these 17 products
- ACT!
- AutoCAD
- Dreamweaver
- Excel
- Drop Box
- Flash
- iTunes
- McAfee Anti-Virus
- Mint.com
- Norton Anti-Virus
- Peachtree Accounting
- Photoshop
- PowerPoint
- QuickBooks
- Quicken
- TurboTax
- Word
- Net Promoter Scores : Product Net Promoter Scores, Promoters, Passives and Detractors by Product along with confidence intervals around the sample estimates.
- Usability Scores: Perceived Usability is a key driver of customer loyalty. The System Usability Scale (SUS) is a standardized usability questionnaire widely used in software usability. The report contains both raw SUS scores and converted percentile ranks and letter grades.
- Learnability Scores: A break-out of items 4 and 10 from the SUS questionnaire provide a measure of ease of learning by product.
- Referral Rate by Product: The percent of users who were referred to the product from a friend.
- Retro-Recommend Rate: The percent of users who report having actually referred the product to a friend in the last 12 months.
- Promoters Actually Promoting: Not all promoters are created equal. The report also includes an analysis of the percent of promoters by product who also reported recommending the product in the last 12 months.
- The Value of a Promoter: By combing the referral rate, retro-recommend rate and promoters who recommended, an estimate of the number of promoters needed to generate a new customer is provided by product. In addition, the lower boundary of the confidence interval is used to generate a conservative estimate which may be better for planning and forecasting.
Who Should BuyMarketing Professionals: The most comprehensive list of Net Promoter Scores for consumer and productivity software at the product level.
Product Development and Management : Asses the relative importance of usability, quality and value on Net Promoter Scores.
Usability Professionals: Compare the Usability of relevant competitors using the industry standard SUS
Report Table of ContentsProducts & Sample Sizes
Net Promoter Scores
NPS by Product
Promoters, Passives & Detractors by Product
Was Recommended Rate by Product
Recommend Rate by Product
Promoters Actually Recommending by Product
Estimating the Value of a Promoter
Promoters Needed For New Customer by Product
Promoters Needed For New Customer by Product ( Conservative Estimate )
Usability (SUS) Scores
Ease, Value & Quality Ratings
Key Drivers by Product
Appendix
Product Abbreviations
System Usability Scale
SUS Percentile Ranking & Grades
Methodology
About Measuring Usability LLC
Select Sample Screen ShotsNet Promoter Scores by Product
 | Net Promoter Scores with Accurate Confidence Intervals
 | Promoters, Passives & Detractors by Product
 | Number of Promoters Needed to Gain a New Customer
 | Usability Scores by Software Product (System Usability Scale)
 | Key Driver Analysis on NPS
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| Featured Reports
- Net Promoter Scores by Product
- % Promoters, % Detractors, % Passives
- Usability Scores (System Usability Scale)
- Learnability Scores
- Referral Rates
- Historical Recommend Rates
- Number of Promoters Needed for a New Customer
- Perceptions of Quality & Value
- Key-Drivers of NPS
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