Full services benchmarking, comparative and formative/problem identification testing for web, desktop and mobile devices.
Workshops, speaking and tutorials on statistical analysis, experimental design and conducting effective usability evaluations.
Advanced statistical analysis on Surveys, Customer Experience Data, Usability Evaluations and Net Promoter Scoring.
Jeff Sauro • January 31, 2012
An analysis of SUPR-Q data from users of popular social networking sites reveals users generally don't trust social networks. Facebook, Twitter and Google+ all fall within the bottom quintile of website trust. Facebook leads the pack with the highest Net Promoter Score and usability.[Read More]
Jeff Sauro • January 24, 2012
The distinction between a qualitative study and quantitative study is a false dichotomy. It doesn't cost more money to quantify or use statistics. It just takes some training and confidence. Not only can qualitative data be categorized into quantities, but it can prompt further questions and discovery for usability improvement.[Read More]
Jeff Sauro • January 17, 2012
There are advantages and disadvantages to the different usability testing methods: lab-based, remote moderated and remote unmoderated. A combination of methods provides a more comprehensive picture of the user experience but is not always possible. Consider these nine factors when deciding on a method.[Read More]
Jeff Sauro • January 17, 2012
The SUPR-Q is a 13 item questionnaire for measuring Usability, Credibility/Trust, Loyalty and Appearance of websites. Download a spreadsheet to generate a percentile ranking to see where a website compares to a database of 200 other websites. Full license also provides access to 100 website scores.[Read More]
Guest Post By Jim Lewis • January 10, 2012
Despite UX being a field with wide ranging skills, the average salaries for individual contributors are about the same across job functions at about $85k and haven't changed much over two years.[Read More]
• January 3, 2012
System Usability Scale (SUS) scores are often collected along with Net Promoter Scores in evaluations of software and website usability. An examination of 81 datasets from 2200 users shows that dividing SUS scores by 10 does a decent job of predicting the Net Promoter Score.[Read More]
Jeff Sauro is the founding principal of Measuring Usability LLC, a company providing statistics and usability consulting to
Fortune 1000 companies.
He is the author of over
15 journal articles and 3 books on statistics and the user-experience.
More about Jeff...
Usercentric Blog Jan 2012
CBS News.com Feb 2011
UX Magazine Dec 2011
Winshuttle Blog June 2011
Gerry McGovern Nov. 2011
Autodesk Blog June. 2011
UserZoom Blog Sept 2011
Loop11 Blog Sept. 2011
Autodesk Blog Sept. 2010
Autodesk Blog Oct. 2009
CRM Magazine Dec. 2009
Keynote Presentation: Yggdrasil Conference Norway Oct. 2011
Invited Speaker: Quantifying the User Experience UPA June 2011
Practical Statistics for User Research Tutorial UPA June 2011
Positive & Negative Wording of Items in Surveys CHI, May 2011
Practical Statistics for User Research Tutorial CHI, May 2011
