Measuring Usability LLC is a quantitative research firm based in Denver, Colorado USA focusing on the statistical analysis of human behavior and quantifying the user experience. Since 2004 we've been helping clients answer questions such as:
Jeff is a Six-Sigma trained statistical analyst and pioneer in quantifying the user experience. He specializes in making statistical concepts understandable and actionable.
Jeff has published over fifteen peer-reviewed research articles and presents tutorials and papers regularly at the leading Human Computer Interaction conferences: CHI, UPA and HCII and HFES. He has worked for Oracle, PeopleSoft, Intuit and General Electric.
Jeff Sauro is the founding principal of Measuring Usability LLC, a company providing statistics and usability consulting to
Fortune 1000 companies.
He is the author of over
15 journal articles and 3 books on statistics and the user-experience.
More about Jeff...
Measuring Errors in the User Experience
5 Valuable Skills for UX Professionals
How to Conduct a Usability test on a Mobile Device
10 Things to Know about Net Promoter Scores and the User Experience
How common are usability problems?
A Brief History of the Magic Number 5 in Usability Testing
Does better usability increase customer loyalty?
Should you use 5 or 7 point scales?
Top 10 Research-Based Usability Findings of 2010
The Five Most Influential Papers in Usability
25 Resources for Measuring Usability
What five users can tell you that 5000 cannot
Confidence Interval Calculator for a Completion Rate
Why you only need to test with five users (explained)
8 Ways to Show Design Changes Improved the User Experience
![]() | Quantifying the User Experience: Practical Statistics for User Research The most comprehensive statistical resource for UX Professions (JUST RELEASED) Buy on Amazon |
![]() | Excel & R Companion to Quantifying the User Experience Detailed Steps to Solve over 100 Examples and Exercises in the Excel Calculator and R Buy on Amazon | Download |
![]() | A Practical Guide to the System Usability Scale Background, Benchmarks & Best Practices for the most popular usability questionnaire Buy on Amazon | Download |
![]() | A Practical Guide to Measuring Usability 72 Answers to the Most Common Questions about Quantifying the Usability of Websites and Software Buy on Amazon | Download |